Job Listing: Ecommerce Store Manager

Job Listing: Ecommerce Store Manager

Summary

Fame House, a Universal Music Group company, seeks an E-Commerce Store Manager to work across our clients’ stores to ensure best-in-class merchandising services are executed for our clients. You will have the opportunity to work with some of the most successful artists and entertainment companies in the world, and to work with emerging digital music and entertainment technologies. You will have opportunities to submit ideas and processes for the company to utilize into the future.

Founded in January 2011, Fame House is an award-winning digital strategy agency with offices in Philadelphia, New York and Los Angeles that’s built to uniquely serve the needs of the modern music industry. Fame House’s early foresight into crafting services around the new opportunities of connecting artists and fans online led them to help establish a new key role within the music ecosystem serving artists alongside labels, management companies, event companies and agents.

Job Functions

Store Management:

  • Lead project management for several FH managed Ecommerce shops
  • Maintain positive working relationships with clients and partners
  • Oversee the setup and launch of new client stores and products, including successful completion of the appropriate setup/checklists as needed
  • Update products, descriptions, images, and other customer facing information
  • Ensure the store front end functionality is optimized
  • Coordinate product restocks
  • Manage logistics for pre-order projects
  • Lead on select D2C Accounts as needed
  • Handle one off platform wide updates to all shops as needed

Logistics and Order Management:

  • Continually monitor shipping rates for accuracy
  • Work with fulfillment partners and customer service team to provide efficient customer experiences
  • Manage comp shipment requests
  • Manage inventory levels and inventory reporting
  • Work with several warehouses to ensure timely, effective product delivery
  • Communicate effectively with the customer service team any expected issues, new projects ect to ensure they are properly equipped to handle in-bound requests on managed stores

Reporting:

  • Conduct periodic reports for each client
  • Conduct weekly inventory reports
  • Use sales reports to make recommendations to drive revenue for clients

Merchandise Production:

  • Work with Merchandising Production Manager on Product sourcing
  • Logistics, ordering, PO creation
  • Coordinate shipping & handling of merch production runs
  • Coordinate product re-orders
  • Seek out partnerships with appropriate production & specialty merchandise companies across all clients
  • Work with marketing account teams to ideate and create unique, topical merchandise for clientele

Job Requirements

Skills + Abilities:

  • Extremely detail oriented
  • Intermediate knowledge of inventory and sales reporting
  • Strong math and analytical skills
  • Proficient in Excel & Microsoft Office
  • Self-starter who can complete tasks with minimal supervision
  • Some experience or knowledge of various e-commerce platforms including Shopify, Magento, and PayPal
  • Very strong communication skills
  • Works well with a team
  • Highly organized
  • Good with tight timelines and strict deadlines
  • Motivated, takes initiative, and is looking to grow within the company
  • Easily adjusts to shifting priorities
  • Photoshop experience is a plus
  • Trustworthy with sensitive information

Experience:

  • 1-3 years’ experience in merchandising, ecommerce, supply chain, music business, or related field required

Education: 

  • Bachelor’s degree in business, merchandising, or a related field.

Universal Music Group is an Equal Opportunity Employer.

This is a Full Time Role.
Benefits are competitive (medical, dental, 401K, etc.).

Interested candidates must apply through the UMG Careers Website.

Disclaimer: This job description only provides an overview of job responsibilities that are subject to change.

Job Listing: Assistant Store Manager (Ecommerce)

Fame House, a Universal Music Group Company, seeks an Analyst to assist the head of finance with finance and accounting responsibilities. Founded in January 2011, Fame House is an award-winning digital strategy agency with offices in Philadelphia, New York and Los Angeles that’s built to uniquely serve the needs of the modern music industry. Fame House’s early foresight into crafting services around the new opportunities of connecting artists and fans online led them to help establish a new key role within the music ecosystem serving artists alongside labels, management companies, event companies and agents.

Job Functions

  •  Store Management
  • Assist Store Managers with project management for ecommerce stores
  • Assist Store Managers in setting up & maintaining store environments
  • Lead management on stores as needed
  • Update products, descriptions, images, and other customer facing information to ensure the store front end functionality is optimized
  • Handle one-off platform updates to shops
  • Logistics & Order Management
  • Monitor shipping rates for accuracy • Assist Store Managers by coordinating product restocks
  • Work with Account Managers to make sure all details needed concerning new launches and stores are received in a timely manner from clients
  • Assist with managing inventory levels and inventory reporting  Manage comp shipment requests
  • Assist with logistics and warehouse management
  • Work with fulfillment partners and customer service team to provide efficient customer experiences
  • Reporting
  • Conduct periodic reports for clients as needed
  • Assist with using sales reports to make recommendations to drive revenue for clients
  • Work with marketing account teams to ideate and create unique, topical merchandise for clientele

Job Requirements

Skills + Abilities: 

  •  Extremely detail oriented and organized
  • Proficient in Excel & Microsoft Office
  • Self-starter who can complete tasks with minimal supervision
  • Very strong communication skills
  • Works well with a team
  • Good with tight timelines and strict deadlines
  • Easily adjusts to shifting priorities
  • Photoshop experience is a plus
  • Trustworthy with sensitive information

Experience: 

  • 2+ years experience working in a professional environment
  • 1+ years experience in merchandising, ecommerce, supply chain, music business, or related field
  • Experience working in customer service related field is a plus

Education: 

  • Bachelor’s Degree – preferably in business, merchandising, or a related field

Universal Music Group is an Equal Opportunity Employer.

This is a Full-Time role.

Salary is competitive and commensurate with experience.
Benefits are competitive (medical, dental, 401K, etc.).

Interested candidates must apply through UMG Careers.

Disclaimer: This job description only provides an overview of job responsibilities that are subject to change.

Job Listing: Digital Marketing Assistant (Part Time)

Job Listing: Digital Marketing Assistant (Part Time)

Summary

Fame House, a Universal Music Group company, is looking for part time Digital Marketing Assistants to join our team in Philadelphia, PA. As a Digital Marketing Assistant, you will have the opportunity to work with some of the most successful artists and entertainment companies in the world, and to work with emerging digital music and entertainment technologies. You will support our Account Teams by assisting in the management of our clients’ digital properties and execution of digital marketing campaigns on behalf of our clients.

Job Functions:

  • Write and execute content calendars for client social channels.
  • Execute community management across client social channels.
  • Curate and design visual assets for content calendars, as needed.
  • Execute tour marketing across digital channels.
  • Audit and optimize clients’ digital channels on an on-going basis.
  • Help to compile reports on campaign and overall digital performance.
  • Assist with administrative tasks for accounts.
  • Conduct market research specific to client or project needs.
  • Contribute ideas to marketing plans for upcoming client milestones such as music releases, product launches, video premieres, tour announcements, public appearances, etc.
  • Keep abreast of evolving music industry and digital marketing technologies.

Job Requirements

Skills + Abilities:

  • Strong verbal and written abilities.
  • Strong knowledge of social media, emerging platforms, and associated marketing tools, particularly within the music industry.
  • Drive and confidence to learn and take on new challenges.
  • Self-starter attitude capable of owning tasks and seeing them through to completion.
  • Strong passion for marketing and the music industry.
  • Strong critical thinking skills and an ability to make informed decisions based on data.
  • Proficiency in Microsoft Office and Mac OS.
  • Familiarity with WordPress, email marketing/CRM tools (e.g. ExactTarget, Mailchimp, Fanbridge), social and analytical tools (e.g. Simply Measured, Next Big Sound, Google Analytics).

Experience:

  • 1-2 years interning in a digital marketing position, preferably within the music industry.
  • Experience managing business/brand profiles on social networks, such as Facebook, Instagram, Twitter, Snapchat, Tumblr, etc. is a major plus.
  • Basic HTML, Photoshop, and Basecamp experience is a plus.

Education:

  • High School Diploma; some college required.
  • Coursework in marketing, music business, or a related field preferred.

 

Universal Music Group is an Equal Opportunity Employer.

This is a Part-Time Role.

Interested candidates must send their resume and a brief cover letter to recruiting@famehouse.net.

Disclaimer: This job description only provides an overview of job responsibilities that are subject to change.