JOB LISTING: D2C MARKETER

Fame House, a Universal Music Group company, is looking for a D2C Marketer to join our team in Philadelphia, PA. The D2C Marketer will work with our D2C Marketing and Creative Departments to strategize, manage, and execute digital campaigns for our clients’ e-commerce releases and promotions. You will have the opportunity to work with some of the most successful artists and entertainment companies in the world.

Founded in January 2011, Fame House is an award-winning digital strategy agency with offices in Philadelphia, New York and Los Angeles that’s built to uniquely serve the needs of the modern music industry. Fame House’s early foresight into crafting services around the new opportunities of connecting artists and fans online led them to help establish a new key role within the music ecosystem serving artists alongside labels, management companies, event companies and agents.

Job Functions:

  • Communicate with the client to facilitate their marketing and creative needs around e-commerce (D2C) launches and promotions.
  • Curate and assist with the design process of visual assets for D2C marketing campaigns.
    • Work directly with Creative Department to create and finalize campaign creative assets.
  • Draft and coordinate email marketing campaigns for clients.
  • Assist photographer in studio and on site for product and look book photography.
  • Audit and optimize clients’ stores on an on-going basis.
  • Help to compile reports on campaign and overall store performance.
  • Assist with administrative tasks for accounts and internally for the D2C Marketing department.
  • Conduct market research specific to client or project needs.
  • Contribute ideas to marketing plans for upcoming client campaigns (music releases, product launches, holidays, etc.)
  • Keep abreast of evolving music industry, e-commerce, and digital marketing technologies.
    • Research new trends and technologies on an ongoing basis, particularly as related to ecommerce.
    • Experiment with new tools and technologies as suitable for D2C department’s needs.
  • Write and execute content for specific client social channels as needed.
  • Execute community management across client social channels.
    • Monitor social posts and overall channel optimization as related to store campaigns and promotions.

Job Requirements:

Skills/Abilities:

  • Strong verbal and written abilities.
  • Attention to detail; must be extremely detail-oriented.
  • Highly organized and comfortable streamlining many moving parts. Comfortable juggling multiple high priority projects simultaneously.
  • Self-starter attitude capable of owning important responsibilities and seeing them through to completion.
  • Ability to stay calm and collected under pressure, and to be accountable for meeting deadlines.
  • Flexible and able to adapt to changing client needs in a fast-paced environment.
  • Drive and confidence to learn and take on new challenges.
  • Strong knowledge of social media, emerging platforms, and associated marketing tools, particularly within the e-commerce and music industries.
  • Passion for D2C marketing and the e-commerce industry.
  • Strong critical thinking skills and an ability to make informed decisions based on data.
  • Proficiency in Microsoft Office and Mac OS.
  • Familiarity with email marketing/CRM tools (e.g. ExactTarget, Mailchimp, Fanbridge), e-commerce platforms (e.g. Shopify, Magento).

Experience:

  • 1-2 years experience in a digital marketing position, preferably within the music or e-commerce industries (internship experience included).
  • Experience managing business/brand profiles on social networks, such as Facebook, Instagram, Twitter, Snapchat, Tumblr, etc. is a major plus.
  • Basic HTML, Photoshop, and Basecamp experience is a plus.

Education:

  • Bachelors Degree required.
  • Coursework in marketing, music business, or a related field preferred.

Universal Music Group is an Equal Opportunity Employer.

This is a Full-Time role.

Salary is competitive and commensurate with experience.
Benefits are competitive (medical, dental, 401K, etc.).

Interested candidates must apply through UMG Careers.

Disclaimer

This job description only provides an overview of job responsibilities that are subject to change.

Job Listing: E-Commerce Logistics Specialist (Temp to Hire)

Summary

Founded in January 2011, Fame House is an award-winning digital strategy agency with offices in Philadelphia, New York and Los Angeles that’s built to uniquely serve the needs of the modern music industry. Fame House’s early foresight into crafting services around the new opportunities of connecting artists and fans online led them to help establish a new key role within the music ecosystem serving artists alongside labels, management companies, event companies and agents.

The E-Commerce Logistics Specialist works to implement, manage, and maintain efficient traffic coordinating, tracking and workflow systems to ensure a timely delivery and communication of all projects from inception to release of production. E-Commerce Logistics Specialist reports to the Sr Ecommerce Fulfillment Manager and will play a key role in helping to develop and maintain Fame House E-commerce client and vendor relations process.

Job Functions:

  • Collaborate with clients and vendors to ensure deadlines are met and all issues are effectively communicated and resolved
  •  Assist with fulfillment rate card develop and implementation
  •  Support D2C department with completion of ad-hoc client store and product requests
  •  Communicate project-related issues, changes, variances and contingencies that may arise during projects; facilitate problem resolution with appropriate parties
  •  Work closely with fulfillment partners, several warehouses, to streamline communication and quality control process
  • Work with Fulfillment team to track, problem solve issues. Assist in ideating and implementing new processes to prevent issues and improve operations
  • Liaise with customer service teams to proactively approach project issues insuring they have the latest details to work from to provide exemplary customer experiences

Job Requirements:

Skills/Abilities:

  • Demonstrated ability to effectively collaborate with many individuals and teams, including many different personalities.
  • Ability to comfortably manage multiple projects at a time, while staying on deadline and sustaining quality of work.
  • Ability to quickly and calmly react to changing organizational needs and deadlines, both internal and external.
  • Proactive and adept problem solver; ability to come up with inventive solutions on the fly.
  •  Extremely detail oriented and organized.
  • Strong working knowledge of Product, inventory and order management systems
  • Very strong communication skills

Experience:

1-3 years of experience working e-commerce

Education:

Bachelor’s Degree in Business, MIS, Merchandising or a related field

 

This is a Full-Time role.

Interested candidates must send their resume and a brief cover letter to recruiting@famehouse.net.

Universal Music Group is an Equal Opportunity Employer.

Disclaimer: This job description only provides an overview of job responsibilities that are subject to change.