Job Listing: E-Commerce Logistics Specialist

Summary

Founded in January 2011, Fame House is an award-winning digital strategy agency with offices in Philadelphia, New York and Los Angeles that’s built to uniquely serve the needs of the modern music industry. Fame House’s early foresight into crafting services around the new opportunities of connecting artists and fans online led them to help establish a new key role within the music ecosystem serving artists alongside labels, management companies, event companies and agents.

The E-Commerce Logistics Specialist works to implement, manage, and maintain efficient traffic coordinating, tracking and workflow systems to ensure a timely delivery and communication of all projects from inception to release of production. E-Commerce Logistics Specialist reports to the Sr Ecommerce Fulfillment Manager and will play a key role in helping to develop and maintain Fame House E-commerce client and vendor relations process.

Job Functions:

  • Collaborate with clients and vendors to ensure deadlines are met and all issues are effectively communicated and resolved
  •  Assist with fulfillment rate card develop and implementation
  •  Support D2C department with completion of ad-hoc client store and product requests
  •  Communicate project-related issues, changes, variances and contingencies that may arise during projects; facilitate problem resolution with appropriate parties
  •  Work closely with fulfillment partners, several warehouses, to streamline communication and quality control process
  • Work with Fulfillment team to track, problem solve issues. Assist in ideating and implementing new processes to prevent issues and improve operations
  • Liaise with customer service teams to proactively approach project issues insuring they have the latest details to work from to provide exemplary customer experiences

Job Requirements:

Skills/Abilities:

  • Demonstrated ability to effectively collaborate with many individuals and teams, including many different personalities.
  • Ability to comfortably manage multiple projects at a time, while staying on deadline and sustaining quality of work.
  • Ability to quickly and calmly react to changing organizational needs and deadlines, both internal and external.
  • Proactive and adept problem solver; ability to come up with inventive solutions on the fly.
  •  Extremely detail oriented and organized.
  • Strong working knowledge of Product, inventory and order management systems
  • Very strong communication skills

Experience:

1-3 years of experience working e-commerce

Education:

Bachelor’s Degree in Business, MIS, Merchandising or a related field

This is a full time role.
Benefits are competitive (medical, dental, 401K, etc.).

Interested candidates must apply through the UMG Careers Website.

Disclaimer: This job description only provides an overview of job responsibilities that are subject to change.

Job Listing: Paid Media Assistant (Part Time Position)

Job Listing: Paid Media Assistant (Part Time Position)

Summary

Fame House, a Universal Music Group company, is looking for a part time Paid Media Assistant to join our team in Philadelphia, PA. The Paid Media Assistant will support our Paid Media and Account Teams by helping to manage and execute our clients’ digital advertising campaigns, primarily on Facebook and other social advertising platforms. You will have the opportunity to work with some of the most successful artists and entertainment companies in the world. Must be able to work 20-25 hours/week.

Job Functions:

  • Assist campaign set-up, including uploading creative and building out ad units and campaigns.
  • Monitor campaign budget pacing and optimize spends against campaign KPIs.
  • Help to compile reports on campaign and overall digital performance.
  • Assist with developing media plans and campaign strategy for our clients.
  • Assist with administrative tasks for paid media clients.
  • Conduct market research specific to client or project needs.

Job Requirements

Skills + Abilities:

  • Strong analytical skills.
  • High level of attention to detail.
  • Strong knowledge of digital media platforms and trends, particularly Facebook and Instagram Ads, Twitter Ads, and AdWords.
  • Strong critical thinking skills and an ability to make informed decisions based on data.
  • Proficiency in Microsoft Office and Mac OS, particularly Microsoft Excel.
  • Drive and confidence to learn and take on new challenges.
  • Self-starter attitude capable of owning tasks and seeing them through to completion.
  • Strong passion for marketing and the music industry.
  • AdWords certification and/or hands-on experience is a major plus.

Experience:

  • 1+ year interning in a digital media position preferred.
  • Experience managing paid media campaigns through Facebook, Instagram, Twitter, and/or AdWords.

Education:

  • High School Diploma; some college required.
  • Coursework in marketing, advertising, or a related field preferred.

Universal Music Group is an Equal Opportunity Employer.

This is a Part-Time Role.

Interested candidates must apply by sending your resume and a brief cover letter to us at recruiting@famehouse.net.

Disclaimer: This job description only provides an overview of job responsibilities that are subject to change.

JOB LISTING: SENIOR WEB DEVELOPER

JOB LISTING: SENIOR WEB DEVELOPER

Summary

Founded in January 2011, Fame House is an award-winning digital strategy agency with offices in Philadelphia, New York and Los Angeles that’s built to uniquely serve the needs of the modern music industry. Fame House’s early foresight into crafting services around the new opportunities of connecting artists and fans online led them to help establish a new key role within the music ecosystem serving artists alongside labels, management companies, event companies and agents.

The Senior Web Developer will assist in creating digital media for a wide range of clients. A strong understanding of diverse web technologies and programing language that include, but is not limited to, HTML5, CSS3, JavaScript and PHP. Candidate must be comfortable creating semantic, cross browser compatible code while keeping accessibility considerations in mind.

Overall Job Functions

  • Create final deliverables based on best practices and approved specifications.
  • Take direction, collaborate, and communicate effectively with all members of a team.
  • Meet deadlines in an efficient and timely manner.
  • Perform website maintenance tasks as necessary.
  • Perform QA and cross browser compatibility.

Specific Job Functions

Web Development & General Creative Dept

  • Create and manage web development standards for Fame House
  • Communicate web development standards to external contractors and review adherence to standards
  • Scope and quote creative projects that involve web development, in addition to, consulting on creative pitches generally
  • Execute web development projects for clients and internal needs
  • Manage contractors to execute web development for client and internal needs
  • QA’ing contract and internal web development work
  • Collaborating with creative team to make sure web development and design standards + best practices are implemented in projects
  • Communicate with clients as needed representing Fame House’s web development services

Platform, Templates and Technology

  • Help with vendor procurement as it relates to platforms or tools for web development
  • Manage all hosting services for clients
  • Oversee technical side of any template or platform development for Fame House

Technical Advisement – Internal

  • Assist company with technical solutions, vendor procurement and general advisement as it relates to our d2c business (i.e. Shopify), marketing business (i.e. email marketing) or internal needs.

Technical Advisement – External

  • Help day to day technical needs across all departments of Fame House – providing guidance, support and technical education
  • Help Fame House’s clients across all departments with problem solving and technical advisement as needed

Skills + Abilities:

  • 3+ years of experience implementing high quality HTML5, JavaScript, and CSS3
  • 3+ years of server-side development experience (e.g. PHP v.5, Ruby on Rails v.5, Java)
  • Experience with JQuery, JSON, and AJAX
  • Experience with Gulp and SASS
  • Experience with CMS such as Drupal, WordPress, Tumblr, and Shopify (theme customization and custom theme development)
  • Experience and knowledge of mobile optimization and development
  • Experience with testing and performance optimization
  • Ability to create pixel perfect code from design
  • Ability to create standard-compliant code
  • Understanding of basic web design and interaction principles
  • Desire to be constantly learning and challenged
  • Must have a passion for the web, technology, and entertainment industries!
  • Experience with API utilization and development with various social media and digital music technologies including but not limited to Facebook, Twitter, Instagram, YouTube, Soundcloud, etc.*
  • Experience with hosting environments and server maintenance*
    •  Not mandatory but a definite bonus

Experience:

  • 3+ years of full time work experience in web development in an agency setting.

Education: 

  • BS/MS in web development.

This is a full time role.
Benefits are competitive (medical, dental, 401K, etc.).

Interested candidates must apply through the UMG Careers Website.

Disclaimer: This job description only provides an overview of job responsibilities that are subject to change.

Job Listing: Digital Marketing Assistant (Part Time)

Summary

Fame House, a Universal Music Group company, is looking for part time Digital Marketing Assistants to join our team in Philadelphia, PA. As a Digital Marketing Assistant, you will have the opportunity to work with some of the most successful artists and entertainment companies in the world, and to work with emerging digital music and entertainment technologies. You will support our Account Teams by assisting in the management of our clients’ digital properties and execution of digital marketing campaigns on behalf of our clients.

Job Functions:

  • Write and execute content calendars for client social channels.
  • Execute community management across client social channels.
  • Curate and design visual assets for content calendars, as needed.
  • Execute tour marketing across digital channels.
  • Audit and optimize clients’ digital channels on an on-going basis.
  • Help to compile reports on campaign and overall digital performance.
  • Assist with administrative tasks for accounts.
  • Conduct market research specific to client or project needs.
  • Contribute ideas to marketing plans for upcoming client milestones such as music releases, product launches, video premieres, tour announcements, public appearances, etc.
  • Keep abreast of evolving music industry and digital marketing technologies.

Job Requirements

Skills + Abilities:

  • Strong verbal and written abilities.
  • Strong knowledge of social media, emerging platforms, and associated marketing tools, particularly within the music industry.
  • Drive and confidence to learn and take on new challenges.
  • Self-starter attitude capable of owning tasks and seeing them through to completion.
  • Strong passion for marketing and the music industry.
  • Strong critical thinking skills and an ability to make informed decisions based on data.
  • Proficiency in Microsoft Office and Mac OS.
  • Familiarity with WordPress, email marketing/CRM tools (e.g. ExactTarget, Mailchimp, Fanbridge), social and analytical tools (e.g. Simply Measured, Next Big Sound, Google Analytics).

Experience:

  • 1-2 years interning in a digital marketing position, preferably within the music industry.
  • Experience managing business/brand profiles on social networks, such as Facebook, Instagram, Twitter, Snapchat, Tumblr, etc. is a major plus.
  • Basic HTML, Photoshop, and Basecamp experience is a plus.

Education:

  • High School Diploma; some college required.
  • Coursework in marketing, music business, or a related field preferred.

 

Universal Music Group is an Equal Opportunity Employer.

This is a Part-Time Role.

Interested candidates must send their resume and a brief cover letter to recruiting@famehouse.net.

Disclaimer: This job description only provides an overview of job responsibilities that are subject to change.

Job Listing: Customer Service Rep. (Temp, Full Time)

Summary

Founded in January 2011, Fame House is an award-winning digital strategy agency with offices in Philadelphia, New York and Los Angeles that’s built to uniquely serve the needs of the modern music industry. Fame House’s early foresight into crafting services around the new opportunities of connecting artists and fans online led them to help establish a new key role within the music ecosystem serving artists alongside labels, management companies, event companies and agents.

Job Functions

Communicate and resolve inquiries with customers via email and social media

Resolve product or service problems by:

  • clarifying the customer’s complaint
  • determining the cause of the problem
  • selecting and explaining the best solution to solve the problem
  • expediting correction or adjustment
  • following up to ensure resolution

As well as:

  • Assist with placement of orders refunds or exchanges
  • Keeps customer records up to date
  • Report recurring issues trends
  • Prepare and ship customer care packages, gift cards and other correspondence as needed
  • Other administrative responsibilities as required
  • Responds to customers in a timely and completely respectful manner
  • Treat customers the way they would like to be treated and strive to always make a positive difference in customers’ lives
  • Uphold the policies of the E-Commerce/Merchandising department as stated in the Fame House Customer Care Help Center

Job Requirements

Skills/Abilities:

  • Strong communication skills, verbal and written
  • Ability to be patient and express empathy and concern
  • Independent thinker; able to make meaningful decisions based on each situation
  • Excellent follow up skills and 100% follow through on commitments
  • Result and action oriented; resourceful
  • Strong work ethic; highly motivated upbeat personality; team player
  • Ability to analyze and report on trends and issues
  • Reliable attendance history
  • Availability to work a flexible schedule, which includes evenings and weekends
  • Strong computer skills; Microsoft Office, internet search skills

Education

High School Diploma / GED or equivalent

Some college preferred.

This is a Full-Time role. Must have weekend availability. 

Interested candidates must send their resume and a brief cover letter to recruiting@famehouse.net.

Universal Music Group is an Equal Opportunity Employer.

Fame House Selected for 5 of Music Ally’s Best Music Marketing Campaigns of 2017

Fame House Selected for 5 of Music Ally’s Best Music Marketing Campaigns of 2017

Fame House is honored to have been selected by Music Ally for 5 of the top music marketing campaigns of 2017! Fame House was recognized this year for our work with Alicia Keys, Maroon5, Robin Schulz, Disco Donnie Presents, and Imagine Festival. 

This year’s recognition marks an increase from 2 Fame House campaigns selected in 2016 for our work with Disco Donnie Presents and Jeff Buckley (Sony / Jeff Buckley Estate). 

You can read more about these campaigns in Music Ally’s full year-end issue for 2017 here: http://famehou.se/musically17 

White Paper: The Fame House Stack

White Paper: The Fame House Stack

Today, we’ve released our latest white paper: The Fame House Stack. In it, we share some of the lesser known pieces of our music marketing and e-commerce stack in an effort to share our technology tools beyond our walls, and to open a dialogue with other marketers and artists about the tools they are using within the new music business.

The Fame House Stack details our go-to e-commerce, marketing, and web development tools, as well as our methodology for finding the right solution for each unique client and campaign. You’ll also find an in-depth case study on how we leveraged our stack to create a comprehensive marketing and e-commerce campaign in support of DJ Shadow’s recent acclaimed album, The Mountain Will Fall.

Follow our Product Hunt collection to see our full stack.

Download the white paper for free by clicking here.

 

 

2 Fame House Campaigns Selected for Music Ally’s Best Music Marketing Campaigns

2 Fame House Campaigns Selected for Music Ally’s Best Music Marketing Campaigns

Two Fame House projects were selected by Music Ally for their annual year-end issue, “The Year’s Best Music Marketing Campaigns.”

Our Make America Rave Again campaign, with Disco Donnie Presents, and award-winning JeffBuckleyCollection.com, with Sony and the Jeff Buckley Estate, were among 40 campaigns featured from across the industry’s best:

 Subscribe to Music Ally to see the full list.

 

JeffBuckleyCollection.com Recognized by the W3 Awards, MarCom Awards, and Music Ally

JeffBuckleyCollection.com Recognized by the W3 Awards, MarCom Awards, and Music Ally

From Bob Dylan to Sly and The Family Stone, Jeff Buckley amassed an eclectic record collection through the years. Fame House partnered with the Jeff Buckley Estate and Sony to bring his record collection to life through an interactive website.

The project’s launch was covered by Fast Company, BillboardRolling Stone, Mashable, Entertainment Weekly, Noisey, The AV Club, and more. The project was named a Silver Winner in the 2016 W3 Awards in 2 categories, as well as receiving an Honorable Mention for General Best Website at the MarCom Awards. It was also selected as one of 2016’s Best Music Marketing Campaigns by Music Ally.

Experience the collection at jeffbuckleycollection.com.