Job Listing: D2C Account Manager

Job Listing: D2C Account Manager

Summary

Fame House, a Universal Music Group company, seeks a D2C Account Manager to work across our clients’ stores to ensure best-in-class merchandising services are executed for our clients. You will have the opportunity to work with some of the most successful artists and entertainment companies in the world, and to work with emerging digital music and entertainment technologies. You will have opportunities to submit ideas and processes for the company to utilize into the future.

Job Functions

  • Oversee account management for D2C accounts, delegate responsibility and client ownership to team of account leads and other supports.
  • Help to coordinate the setup and launch of new client stores and products, including successful completion of the appropriate setup/checklists as needed.
  • Work with all department stakeholders as needed to ensure successful campaigns, including:
    • D2C Director and Sr. D2CMarketing Manager for proper oversight of client activity.
    • The Store Manager to ensure successful campaigns.
    • Ecommerce Fulfillment Manager to obtain proper insight to shipping and handling.
    • With Merchandising Production Manager on Product sourcing and product re-orders.
    • Work with marketing team members and store managers to ideate and create unique, topical merchandise for clientele and create store specific release schedules.
  • Maintain positive working relationships with clients and partners – specifically within UMG.
  • Be well versed in all aspects of the Fame House D2C business to refine operations and drive growth.
  • Organize team priorities and react quickly to ever changing needs and deadlines.
  • Handle one-off, platform-wide updates to all shops as needed.
  • Drive professional development of and report to senior management on performance of team members.

Job Requirements

Skills + Abilities:

  • Account management & client communication
  • Team management
  • Merchandise operations
  • Extremely detail oriented
  • Intermediate knowledge of inventory and sales reporting
  • Strong analytical skills
  • Proficient in Excel & Microsoft Office
  • Self-starter who can complete tasks with minimal supervision
  • Knowledge of e-commerce platforms – specifically Shopify and Magento
  • Very strong communication skills
  • Works well with a team
  • Highly organized
  • Good with tight timelines and strict deadlines
  • Motivated, takes initiative, and is looking to grow within the company
  • Easily adjusts to shifting priorities
  • Front and back end development skillset a plus
  • Trustworthy with sensitive information

Experience:

  • 1-2 years’ experience in account management in merchandising, ecommerce, music business, or related field required

Education: 

  • Bachelor’s degree in business, merchandising, or a related field.

 

Universal Music Group is an Equal Opportunity Employer.

This is a Full Time Role.
Benefits are competitive (medical, dental, 401K, etc.).

Interested candidates must apply through the UMG Careers Website.

Disclaimer: This job description only provides an overview of job responsibilities that are subject to change.

Job Listing: Email Marketing Manager

Job Listing: Email Marketing Manager

Summary

Fame House, a Universal Music Group company, is looking for an Email Marketing Manager to lead email marketing strategy and execution from the company headquarters in Philadelphia.

This role works closely with our Creative, E-commerce, and Accounts teams to deliver exceptional email marketing services across our clients, developing and executing holistic email marketing strategies, as well as specific campaigns to support client milestones such as music releases, product launches, video premieres, tour announcements, public appearances, etc. You will have an opportunity to work with some of the most successful artists and entertainment companies in the world; successful candidates must be self-starters who are adept at quick problem solving and comfortable juggling many different tracts of work at once.

Job Functions

  • Work closely with Account Teams, Clients, and our E-Commerce team to provide best in class email marketing services that exceed client expectations and deliver results.
  • Develop email marketing strategy for holistic and campaign-driven email programs for clients, supporting overall list growth, e-commerce, tours, releases, product launches, and other client business objectives.
  • Manage and execute all components of email marketing campaigns, including design, coding and executing sends, list management, segmenting and effective targeting tactics, automation set-up and reporting.
  • Monitor campaign performance and optimize strategy to improve subscriber acquisition and engagement.
  • Ensure subscriber data is being properly utilized to inform marketing strategies on an ongoing basis.
  • Improve performance against KPIs such as Open Rate, CTR and conversion rates through A/B testing and working closely with clients’ and our development teams to improve the customer journey (landing page optimization, personalized targeting, etc.).
  • Work closely with other departments (e.g. E-Commerce) to proactively identify opportunities for email marketing to enhance performance against departmental and client KPIs (total revenue, web traffic, etc.).
  • Report back to Fame House management on KPIs and growth opportunities in our current email marketing offerings.
  • Keep up-to-date with current trends and new technology to keep Fame House and its clients at the forefront of email and CRM marketing.

Job Requirements

Skills + Abilities:

  • Strong understanding of email coding and best practices, including mobile responsive design.
  • Proficiency in HTML/CSS for email design.
  • Proficiency in ExactTarget, Mailchimp, FanBridge, and other email marketing platforms.
  • High degree of comfort building and executing ExactTarget campaigns.
  • Proficiency using UTM tracking and managing ROI-driven campaigns.
  • Strong analytical and reporting skills.
  • Ability to manage multiple projects concurrently.
  • Strong verbal and written communication skills.
  • Detail-oriented, self-directed, and able to set priorities.
  • Fluency in Google Analytics and campaign tracking is a major plus.
  • Knowledge of and a passion for the music industry is a major plus.
  • Additional desired proficiencies: Photoshop, MacOS, Microsoft Office Suite, Basecamp

Experience:

  • 3+ years of experience working in digital marketing, preferably within the music industry.
  • 2+ years of experience managing email marketing and CRM campaigns.

Education: 

  • Bachelor’s in Marketing, Business, Web Design and Development, Computer Science, Information Technology or related field.

 

Universal Music Group is an Equal Opportunity Employer.

This is a Full Time Role.
Benefits are competitive (medical, dental, 401K, etc.).

Interested candidates must apply through the UMG Careers Website.

Disclaimer: This job description only provides an overview of job responsibilities that are subject to change.

Job Listing: Digital Marketer

Job Listing: Digital Marketer

Summary

Fame House, a Universal Music Group company, is looking for a Digital Marketer to join our team in Philadelphia, PA. You will have the opportunity to work with some of the most successful artists and entertainment companies in the world, and to work with emerging digital music and entertainment technologies.

Successful candidates must have a high degree of comfort juggling multiple tracts of work, while discerning key information across a high volume of client communication. Must be comfortable working flexible hours when needed to cover night and weekend client activities.

You will be responsible for a specific list of accounts and/or projects under the guidance of your Manager. In addition to executing campaigns, you must contribute creative, innovative ideas to marketing plans and campaigns. You may be Account Lead for select clients, for which you will act as both the client’s primary point of contact at Fame House as well as the FH team member responsible for the account’s success.

Job Functions:

  • Work with clients to conceive and achieve business objectives through digital and direct-to-fan marketing campaigns:
    • Develop and contribute to marketing strategy for upcoming client milestones such as music releases, product launches, video premieres, tour announcements, public appearances, etc.
    • Develop and contribute to marketing plans for clients’ digital and direct-to-fan channels, including but not limited to social media, email marketing, paid media, websites, web stores, and mobile apps.
      • Contribute original ideas regarding the creative use of emerging technologies to drive our clients’ digital and business goals.
      • Write and execute content calendars for client social channels, as well as community management. Curate and design visual assets for content calendars, as needed.
      • Audit and optimize clients’ digital channels on an on-going basis.
  • Report on campaigns and overall performance of clients’ digital and direct-to-fan properties:
    • Analyze real time performance of our campaigns to assess impact against client KPIs and business objectives (e.g. traffic to owned properties, merch sales, etc.).
    • Translate data-based insights into specific action items for marketing plans and campaigns.
  • Act as Account Lead on select clients, responsible for:
    • Driving successful client results and day-to-day progress against the client’s objectives.
    • Managing day-to-day communication with the client.
    • Coordinating with other team members across FH as needed to deliver high quality work.
    • Ensuring all deliverables are executed in a timely manner.
    • Setting specific, measurable goals for the account and individual campaigns.
    • Monitoring progress against these goals and reporting back to the client and FH Management on performance.
  • Keep abreast of evolving music industry and digital marketing technologies:
    • Must be able to speak to key new trends and to research new technologies on an ongoing basis, particularly as requested by clients and/or management.
    • Experiment with new tools and technologies as suitable for his/her clients’ needs.
  • May oversee interns and Assistants, and may be offered the opportunity to formally mentor new team members in order to groom management and leadership skills, under the guidance of his or her Manager.

Job Requirements:

Skills + Abilities:

  • Impressive verbal and written abilities — client communication skills are essential.
  • High level of comfort presenting to groups both over the phone and in person.
  • Deep knowledge of social media, emerging platforms, and associated marketing tools, particularly within the music industry.
  • Strong attention to detail; must be extremely detail-oriented.
  • Extremely organized and comfortable streamlining many moving parts. Comfortable juggling multiple high priority projects simultaneously.
  • Drive and confidence to take on new responsibilities. Must be proactive and willing to accomplish tasks with little oversight.
  • Self-starter attitude capable of owning important responsibilities and seeing them through to completion.
  • Ability to stay calm and collected under pressure, and to be accountable for meeting deadlines.
  • Flexible and able to adapt to changing client needs in a fast-paced environment.
  • Strong passion for marketing and the music industry.
  • Strong critical thinking skills and an ability to make informed decisions based on data.
  • Proficiency in Microsoft Office and Mac OS.

Experience:

  • 1-3 years working in a digital marketing position, preferably within the music industry.
  • Experience managing business/brand profiles on social networks, such as Facebook, Instagram, Twitter, Snapchat, Tumblr, etc.
  • Experience in WordPress, email marketing/CRM tools (e.g. ExactTarget, Mailchimp, Fanbridge), social and analytical tools (e.g. Next Big Sound, Google Analytics).
  • Basic HTML, Photoshop, and Basecamp experience is a plus.

Education:

  • Bachelor’s degree in music business, business, marketing, or a related field.

 

Universal Music Group is an Equal Opportunity Employer.

This is a Full-Time role.
Salary is competitive and commensurate with experience.
Benefits are competitive (medical, dental, 401K, etc.).

Interested candidates must apply through UMG Careers.

Disclaimer: This job description only provides an overview of job responsibilities that are subject to change.

Job Listing: Digital Marketing Assistant (Part Time)

Job Listing: Digital Marketing Assistant (Part Time)

Summary

Fame House, a Universal Music Group company, is looking for part time Digital Marketing Assistants to join our team in Philadelphia, PA. As a Digital Marketing Assistant, you will have the opportunity to work with some of the most successful artists and entertainment companies in the world, and to work with emerging digital music and entertainment technologies. You will support our Account Teams by assisting in the management of our clients’ digital properties and execution of digital marketing campaigns on behalf of our clients.

Job Functions:

  • Write and execute content calendars for client social channels.
  • Execute community management across client social channels.
  • Curate and design visual assets for content calendars, as needed.
  • Execute tour marketing across digital channels.
  • Audit and optimize clients’ digital channels on an on-going basis.
  • Help to compile reports on campaign and overall digital performance.
  • Assist with administrative tasks for accounts.
  • Conduct market research specific to client or project needs.
  • Contribute ideas to marketing plans for upcoming client milestones such as music releases, product launches, video premieres, tour announcements, public appearances, etc.
  • Keep abreast of evolving music industry and digital marketing technologies.

Job Requirements

Skills + Abilities:

  • Strong verbal and written abilities.
  • Strong knowledge of social media, emerging platforms, and associated marketing tools, particularly within the music industry.
  • Drive and confidence to learn and take on new challenges.
  • Self-starter attitude capable of owning tasks and seeing them through to completion.
  • Strong passion for marketing and the music industry.
  • Strong critical thinking skills and an ability to make informed decisions based on data.
  • Proficiency in Microsoft Office and Mac OS.
  • Familiarity with WordPress, email marketing/CRM tools (e.g. ExactTarget, Mailchimp, Fanbridge), social and analytical tools (e.g. Simply Measured, Next Big Sound, Google Analytics).

Experience:

  • 1-2 years interning in a digital marketing position, preferably within the music industry.
  • Experience managing business/brand profiles on social networks, such as Facebook, Instagram, Twitter, Snapchat, Tumblr, etc. is a major plus.
  • Basic HTML, Photoshop, and Basecamp experience is a plus.

Education:

  • High School Diploma; some college required.
  • Coursework in marketing, music business, or a related field preferred.

 

Universal Music Group is an Equal Opportunity Employer.

This is a Part-Time Role.

Interested candidates must send their resume and a brief cover letter to contact@famehouse.net.

Disclaimer: This job description only provides an overview of job responsibilities that are subject to change.