JOB LISTING: D2C MARKETER

Fame House, a Universal Music Group company, is looking for a D2C Marketer to join our team in Philadelphia, PA. The D2C Marketer will work with our D2C Marketing and Creative Departments to strategize, manage, and execute digital campaigns for our clients’ e-commerce releases and promotions. You will have the opportunity to work with some of the most successful artists and entertainment companies in the world.

Founded in January 2011, Fame House is an award-winning digital strategy agency with offices in Philadelphia, New York and Los Angeles that’s built to uniquely serve the needs of the modern music industry. Fame House’s early foresight into crafting services around the new opportunities of connecting artists and fans online led them to help establish a new key role within the music ecosystem serving artists alongside labels, management companies, event companies and agents.

Job Functions:

  • Communicate with the client to facilitate their marketing and creative needs around e-commerce (D2C) launches and promotions.
  • Curate and assist with the design process of visual assets for D2C marketing campaigns.
    • Work directly with Creative Department to create and finalize campaign creative assets.
  • Draft and coordinate email marketing campaigns for clients.
  • Assist photographer in studio and on site for product and look book photography.
  • Audit and optimize clients’ stores on an on-going basis.
  • Help to compile reports on campaign and overall store performance.
  • Assist with administrative tasks for accounts and internally for the D2C Marketing department.
  • Conduct market research specific to client or project needs.
  • Contribute ideas to marketing plans for upcoming client campaigns (music releases, product launches, holidays, etc.)
  • Keep abreast of evolving music industry, e-commerce, and digital marketing technologies.
    • Research new trends and technologies on an ongoing basis, particularly as related to ecommerce.
    • Experiment with new tools and technologies as suitable for D2C department’s needs.
  • Write and execute content for specific client social channels as needed.
  • Execute community management across client social channels.
    • Monitor social posts and overall channel optimization as related to store campaigns and promotions.

Job Requirements:

Skills/Abilities:

  • Strong verbal and written abilities.
  • Attention to detail; must be extremely detail-oriented.
  • Highly organized and comfortable streamlining many moving parts. Comfortable juggling multiple high priority projects simultaneously.
  • Self-starter attitude capable of owning important responsibilities and seeing them through to completion.
  • Ability to stay calm and collected under pressure, and to be accountable for meeting deadlines.
  • Flexible and able to adapt to changing client needs in a fast-paced environment.
  • Drive and confidence to learn and take on new challenges.
  • Strong knowledge of social media, emerging platforms, and associated marketing tools, particularly within the e-commerce and music industries.
  • Passion for D2C marketing and the e-commerce industry.
  • Strong critical thinking skills and an ability to make informed decisions based on data.
  • Proficiency in Microsoft Office and Mac OS.
  • Familiarity with email marketing/CRM tools (e.g. ExactTarget, Mailchimp, Fanbridge), e-commerce platforms (e.g. Shopify, Magento).

Experience:

  • 1-2 years experience in a digital marketing position, preferably within the music or e-commerce industries (internship experience included).
  • Experience managing business/brand profiles on social networks, such as Facebook, Instagram, Twitter, Snapchat, Tumblr, etc. is a major plus.
  • Basic HTML, Photoshop, and Basecamp experience is a plus.

Education:

  • Bachelors Degree required.
  • Coursework in marketing, music business, or a related field preferred.

Universal Music Group is an Equal Opportunity Employer.

This is a Full-Time role.

Salary is competitive and commensurate with experience.
Benefits are competitive (medical, dental, 401K, etc.).

Interested candidates must apply through UMG Careers.

Disclaimer

This job description only provides an overview of job responsibilities that are subject to change.

Job Listing: E-Commerce Logistics Specialist (Temp to Hire)

Summary

Founded in January 2011, Fame House is an award-winning digital strategy agency with offices in Philadelphia, New York and Los Angeles that’s built to uniquely serve the needs of the modern music industry. Fame House’s early foresight into crafting services around the new opportunities of connecting artists and fans online led them to help establish a new key role within the music ecosystem serving artists alongside labels, management companies, event companies and agents.

The E-Commerce Logistics Specialist works to implement, manage, and maintain efficient traffic coordinating, tracking and workflow systems to ensure a timely delivery and communication of all projects from inception to release of production. E-Commerce Logistics Specialist reports to the Sr Ecommerce Fulfillment Manager and will play a key role in helping to develop and maintain Fame House E-commerce client and vendor relations process.

Job Functions:

  • Collaborate with clients and vendors to ensure deadlines are met and all issues are effectively communicated and resolved
  •  Assist with fulfillment rate card develop and implementation
  •  Support D2C department with completion of ad-hoc client store and product requests
  •  Communicate project-related issues, changes, variances and contingencies that may arise during projects; facilitate problem resolution with appropriate parties
  •  Work closely with fulfillment partners, several warehouses, to streamline communication and quality control process
  • Work with Fulfillment team to track, problem solve issues. Assist in ideating and implementing new processes to prevent issues and improve operations
  • Liaise with customer service teams to proactively approach project issues insuring they have the latest details to work from to provide exemplary customer experiences

Job Requirements:

Skills/Abilities:

  • Demonstrated ability to effectively collaborate with many individuals and teams, including many different personalities.
  • Ability to comfortably manage multiple projects at a time, while staying on deadline and sustaining quality of work.
  • Ability to quickly and calmly react to changing organizational needs and deadlines, both internal and external.
  • Proactive and adept problem solver; ability to come up with inventive solutions on the fly.
  •  Extremely detail oriented and organized.
  • Strong working knowledge of Product, inventory and order management systems
  • Very strong communication skills

Experience:

1-3 years of experience working e-commerce

Education:

Bachelor’s Degree in Business, MIS, Merchandising or a related field

 

This is a Full-Time role.

Interested candidates must send their resume and a brief cover letter to recruiting@famehouse.net.

Universal Music Group is an Equal Opportunity Employer.

Disclaimer: This job description only provides an overview of job responsibilities that are subject to change.

Job Listing: Customer Service Rep. (Temp, Full Time)

Summary

Founded in January 2011, Fame House is an award-winning digital strategy agency with offices in Philadelphia, New York and Los Angeles that’s built to uniquely serve the needs of the modern music industry. Fame House’s early foresight into crafting services around the new opportunities of connecting artists and fans online led them to help establish a new key role within the music ecosystem serving artists alongside labels, management companies, event companies and agents.

Job Functions

Communicate and resolve inquiries with customers via email and social media

Resolve product or service problems by:

  • clarifying the customer’s complaint
  • determining the cause of the problem
  • selecting and explaining the best solution to solve the problem
  • expediting correction or adjustment
  • following up to ensure resolution

As well as:

  • Assist with placement of orders refunds or exchanges
  • Keeps customer records up to date
  • Report recurring issues trends
  • Prepare and ship customer care packages, gift cards and other correspondence as needed
  • Other administrative responsibilities as required
  • Responds to customers in a timely and completely respectful manner
  • Treat customers the way they would like to be treated and strive to always make a positive difference in customers’ lives
  • Uphold the policies of the E-Commerce/Merchandising department as stated in the Fame House Customer Care Help Center

 

Job Requirements

Skills/Abilities:

  • Strong communication skills, verbal and written
  • Ability to be patient and express empathy and concern
  • Independent thinker; able to make meaningful decisions based on each situation
  • Excellent follow up skills and 100% follow through on commitments
  • Result and action oriented; resourceful
  • Strong work ethic; highly motivated upbeat personality; team player
  • Ability to analyze and report on trends and issues
  • Reliable attendance history
  • Availability to work a flexible schedule, which includes evenings and weekends
  • Strong computer skills; Microsoft Office, internet search skills

 

Education

High School Diploma / GED or equivalent

Some college preferred.

This is a Full-Time role.

Interested candidates must send their resume and a brief cover letter to recruiting@famehouse.net.

Universal Music Group is an Equal Opportunity Employer.

Job Listing: Jr Copywriter (PART TIME)

Summary

Fame House, a Universal Music Group company, seeks a part-time Jr Copywriter to work across our clients’ stores to execute best-in-class merchandising copy strategy and descriptions for our clients. You will have the opportunity to write for some of the most successful artists and entertainment companies in the world, and to work with emerging digital music and entertainment technologies.

Founded in January 2011, Fame House is an award-winning digital strategy agency with offices in Philadelphia, New York and Los Angeles that’s built to uniquely serve the needs of the modern music industry. Fame House’s early foresight into crafting services around the new opportunities of connecting artists and fans online led them to help establish a new key role within the music ecosystem serving artists alongside labels, management companies, event companies and agents.

 

Job Functions:

  • Proficient at creating product descriptions, advertising copy, and overall digital writing
  • Possesses a strong sense of voice and writing style; is able to adapt according to client needs
  • Strong understanding in storefront merchandising – specifically how copy is utilized to sell product
  • Is able to manage and prioritize multiple projects and allocate time independently
  • Can do excellent research on client products, services, and the industry to inform the content
  • Is very proficient at copy editing and proofreading
  • Basic understanding of SEO best practices in e-commerce
  • Organized in execution and presentation of work
  • Ensuring all pieces conform to the client’s specific style guidelines

Job Requirements:

Skills/Abilities:

  • Experience writing copy for products or merchandise
  • Ability to work in fast-paced environment
  • Proficient in Excel & Microsoft Office
  • Self-starter who can complete tasks with minimal supervision
  • Very strong communication skills
  • Works well with a team
  • Highly organized
  • Good with tight timelines and strict deadlines
  • Easily adjusts to shifting priorities
  • Experience with online e-commerce platforms (Shopify & Magento) a plus
  • Trustworthy with sensitive information

Experience: 

  • Previous copywriting experience required

Education: 

  • Bachelor’s degree in writing, business, merchandising, or a related field.

 

This is a Part-Time Role.

Interested candidates must send their resume and a brief cover letter to recruiting@famehouse.net.

Universal Music Group is an Equal Opportunity Employer.

Job Listing: Ecommerce Store Manager

Job Listing: Ecommerce Store Manager

Summary

Fame House, a Universal Music Group company, seeks an E-Commerce Store Manager to work across our clients’ stores to ensure best-in-class merchandising services are executed for our clients. You will have the opportunity to work with some of the most successful artists and entertainment companies in the world, and to work with emerging digital music and entertainment technologies. You will have opportunities to submit ideas and processes for the company to utilize into the future.

Founded in January 2011, Fame House is an award-winning digital strategy agency with offices in Philadelphia, New York and Los Angeles that’s built to uniquely serve the needs of the modern music industry. Fame House’s early foresight into crafting services around the new opportunities of connecting artists and fans online led them to help establish a new key role within the music ecosystem serving artists alongside labels, management companies, event companies and agents.

Job Functions

Store Management:

  • Lead project management for several FH managed Ecommerce shops
  • Maintain positive working relationships with clients and partners
  • Oversee the setup and launch of new client stores and products, including successful completion of the appropriate setup/checklists as needed
  • Update products, descriptions, images, and other customer facing information
  • Ensure the store front end functionality is optimized
  • Coordinate product restocks
  • Manage logistics for pre-order projects
  • Lead on select D2C Accounts as needed
  • Handle one off platform wide updates to all shops as needed

Logistics and Order Management:

  • Continually monitor shipping rates for accuracy
  • Work with fulfillment partners and customer service team to provide efficient customer experiences
  • Manage comp shipment requests
  • Manage inventory levels and inventory reporting
  • Work with several warehouses to ensure timely, effective product delivery
  • Communicate effectively with the customer service team any expected issues, new projects ect to ensure they are properly equipped to handle in-bound requests on managed stores

Reporting:

  • Conduct periodic reports for each client
  • Conduct weekly inventory reports
  • Use sales reports to make recommendations to drive revenue for clients

Merchandise Production:

  • Work with Merchandising Production Manager on Product sourcing
  • Logistics, ordering, PO creation
  • Coordinate shipping & handling of merch production runs
  • Coordinate product re-orders
  • Seek out partnerships with appropriate production & specialty merchandise companies across all clients
  • Work with marketing account teams to ideate and create unique, topical merchandise for clientele

Job Requirements

Skills + Abilities:

  • Extremely detail oriented
  • Intermediate knowledge of inventory and sales reporting
  • Strong math and analytical skills
  • Proficient in Excel & Microsoft Office
  • Self-starter who can complete tasks with minimal supervision
  • Some experience or knowledge of various e-commerce platforms including Shopify, Magento, and PayPal
  • Very strong communication skills
  • Works well with a team
  • Highly organized
  • Good with tight timelines and strict deadlines
  • Motivated, takes initiative, and is looking to grow within the company
  • Easily adjusts to shifting priorities
  • Photoshop experience is a plus
  • Trustworthy with sensitive information

Experience:

  • 1-3 years’ experience in merchandising, ecommerce, supply chain, music business, or related field required

Education: 

  • Bachelor’s degree in business, merchandising, or a related field.

Universal Music Group is an Equal Opportunity Employer.

This is a Full Time Role.
Benefits are competitive (medical, dental, 401K, etc.).

Interested candidates must apply through the UMG Careers Website.

Disclaimer: This job description only provides an overview of job responsibilities that are subject to change.

Job Listing: Assistant Store Manager (Ecommerce)

Fame House, a Universal Music Group Company, seeks an Analyst to assist the head of finance with finance and accounting responsibilities. Founded in January 2011, Fame House is an award-winning digital strategy agency with offices in Philadelphia, New York and Los Angeles that’s built to uniquely serve the needs of the modern music industry. Fame House’s early foresight into crafting services around the new opportunities of connecting artists and fans online led them to help establish a new key role within the music ecosystem serving artists alongside labels, management companies, event companies and agents.

Job Functions

  •  Store Management
  • Assist Store Managers with project management for ecommerce stores
  • Assist Store Managers in setting up & maintaining store environments
  • Lead management on stores as needed
  • Update products, descriptions, images, and other customer facing information to ensure the store front end functionality is optimized
  • Handle one-off platform updates to shops
  • Logistics & Order Management
  • Monitor shipping rates for accuracy • Assist Store Managers by coordinating product restocks
  • Work with Account Managers to make sure all details needed concerning new launches and stores are received in a timely manner from clients
  • Assist with managing inventory levels and inventory reporting  Manage comp shipment requests
  • Assist with logistics and warehouse management
  • Work with fulfillment partners and customer service team to provide efficient customer experiences
  • Reporting
  • Conduct periodic reports for clients as needed
  • Assist with using sales reports to make recommendations to drive revenue for clients
  • Work with marketing account teams to ideate and create unique, topical merchandise for clientele

Job Requirements

Skills + Abilities: 

  •  Extremely detail oriented and organized
  • Proficient in Excel & Microsoft Office
  • Self-starter who can complete tasks with minimal supervision
  • Very strong communication skills
  • Works well with a team
  • Good with tight timelines and strict deadlines
  • Easily adjusts to shifting priorities
  • Photoshop experience is a plus
  • Trustworthy with sensitive information

Experience: 

  • 2+ years experience working in a professional environment
  • 1+ years experience in merchandising, ecommerce, supply chain, music business, or related field
  • Experience working in customer service related field is a plus

Education: 

  • Bachelor’s Degree – preferably in business, merchandising, or a related field

Universal Music Group is an Equal Opportunity Employer.

This is a Full-Time role.

Salary is competitive and commensurate with experience.
Benefits are competitive (medical, dental, 401K, etc.).

Interested candidates must apply through UMG Careers.

Disclaimer: This job description only provides an overview of job responsibilities that are subject to change.

Job Listing: Digital Marketing Assistant (Part Time)

Job Listing: Digital Marketing Assistant (Part Time)

Summary

Fame House, a Universal Music Group company, is looking for part time Digital Marketing Assistants to join our team in Philadelphia, PA. As a Digital Marketing Assistant, you will have the opportunity to work with some of the most successful artists and entertainment companies in the world, and to work with emerging digital music and entertainment technologies. You will support our Account Teams by assisting in the management of our clients’ digital properties and execution of digital marketing campaigns on behalf of our clients.

Job Functions:

  • Write and execute content calendars for client social channels.
  • Execute community management across client social channels.
  • Curate and design visual assets for content calendars, as needed.
  • Execute tour marketing across digital channels.
  • Audit and optimize clients’ digital channels on an on-going basis.
  • Help to compile reports on campaign and overall digital performance.
  • Assist with administrative tasks for accounts.
  • Conduct market research specific to client or project needs.
  • Contribute ideas to marketing plans for upcoming client milestones such as music releases, product launches, video premieres, tour announcements, public appearances, etc.
  • Keep abreast of evolving music industry and digital marketing technologies.

Job Requirements

Skills + Abilities:

  • Strong verbal and written abilities.
  • Strong knowledge of social media, emerging platforms, and associated marketing tools, particularly within the music industry.
  • Drive and confidence to learn and take on new challenges.
  • Self-starter attitude capable of owning tasks and seeing them through to completion.
  • Strong passion for marketing and the music industry.
  • Strong critical thinking skills and an ability to make informed decisions based on data.
  • Proficiency in Microsoft Office and Mac OS.
  • Familiarity with WordPress, email marketing/CRM tools (e.g. ExactTarget, Mailchimp, Fanbridge), social and analytical tools (e.g. Simply Measured, Next Big Sound, Google Analytics).

Experience:

  • 1-2 years interning in a digital marketing position, preferably within the music industry.
  • Experience managing business/brand profiles on social networks, such as Facebook, Instagram, Twitter, Snapchat, Tumblr, etc. is a major plus.
  • Basic HTML, Photoshop, and Basecamp experience is a plus.

Education:

  • High School Diploma; some college required.
  • Coursework in marketing, music business, or a related field preferred.

 

Universal Music Group is an Equal Opportunity Employer.

This is a Part-Time Role.

Interested candidates must send their resume and a brief cover letter to recruiting@famehouse.net.

Disclaimer: This job description only provides an overview of job responsibilities that are subject to change.