Job Listing: Assistant Fraud Analyst (Part Time Position)

Summary

Fame House, a Universal Music Group company, is seeking an enthusiastic, detail-oriented Assistant Fraud and Chargeback Analyst to work within the Merchandise and E-Commerce Department in our headquarters in Philadelphia.

Job Functions:

  • Communicating directly with banks in resolving chargeback disputes for over 300 online stores
  • Logging precise details of all disputes within Google Sheets
  • Exporting fraudulent order holds on a daily basis for review within Microsoft Excel
  • Communicating directly with customers via email to verify orders
  • Keeping detailed logs of all fraud communication for follow-up purposes

Job Requirements:

Skills/Abilities:

  • Strong communication skills; verbal and written.
  • Independent thinker; able to make meaningful decisions based on each situation.
  • Excellent follow up skills and 100% follow through on commitments.
  • Result and action oriented, resourceful.
  • Strong work ethic, highly motivated, upbeat personality, team player.
  • Ability to analyze and report on trends and issues.
  • Reliable attendance history.
  • Strong computer skills; Microsoft Office, Internet search skills.

    Experience:

    Past experience with Microsoft Excel and/or other database positions strongly a plus

    Education:

    High School Diploma / GED or equivalent, some college preferred.
    Universal Music Group is an Equal Opportunity Employer.

    This is a Part-Time Role.

    Interested candidates must apply by sending your resume and a brief cover letter to us at contact@famehouse.net.

    Disclaimer: This job description only provides an overview of job responsibilities that are subject to change.

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